Managing in Health and Social Care

Managing in Health and Social Care

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Managing in Health and Social Care is about developing skills to manage and improve health and social care services. The focus throughout is on the role that a manager can play in ensuring effective delivery of a high quality service to service users. Examples from social care and health settings are used to illustrate techniques for managing people, resources, information, projects and change. The book explores how managers can make a real and positive difference to the work of organisations providing health and social care. It considers what effectiveness means in managing care services, the values that underpin the services, the roles of leaders and managers in developing high quality service provision, and the necessary skills and systems to enable service users to contribute to planning and evaluation. This is a practical handbook for anyone with management responsibilities in health and social care. It includes case studies with textual commentary to reinforce learning, activities, key references and clear explanations of essential management tools and concepts.CHAPTER 8 - WHAT DO YOUR CUSTOMERS AND SERVICE USERS WANT2 Almost everyone who works in health and ... level or another, aware that their function is to deliver a€“ or to support the delivery of -services to patients or service users. ... For example, if you work in a home care service in the voluntary or private sector, the local social services or social ... The terms used to describe people who are the recipients of health and social care services have been and continue to beanbsp;...


Title:Managing in Health and Social Care
Author: Vivien Martin, Euan S. Henderson
Publisher:Psychology Press - 2001
ISBN-13:

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