Service America!
Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivityStresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity
| Title | : | Service America! |
| Author | : | Karl Albrecht, Ron Zemke |
| Publisher | : | Grand Central Pub - 1990 |
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